Maqta Gateway, developer and operator of the first Port Community System in the UAE and a wholly-owned subsidiary of Abu Dhabi Ports today announced the launch of Industrial Zone Services through its pioneering Single Window platform, in partnership with ZonesCorp, the UAE’s largest operator of purpose-built Economic zones. A development that comes in continuation of Maqta Gateway’s achievements throughout the past five years, in providing services to leading companies including KIZAD, Abu Dhabi Terminals, CSP Abu Dhabi Port Container Terminal (COSCO), Autoterminal Khalifa Port and SAFEEN – Abu Dhabi Marine Services, in addition to partnering with The General Administration of Customs in Abu Dhabi to provide digital customs services across seaports.
The new partnership aims to eliminate the need for customers to visit ZonesCorp Service Centers in Abu Dhabi and Al Ain to conduct processes and transactions, eliminating more than 150,000 physical trips annually. Through the Single Window platform, customers will now be able to process multiple services and requests digitally, including inquiries on contracts and investments, information on worker residential cities, work permits and residency services.
Commenting on this development, Dr. Noura Al Dhaheri, Head of Digitalization Cluster at Abu Dhabi Ports and CEO of Maqta Gateway said: “We are pleased to collaborate with ZonesCorp to enhance customers experience by providing digital services that will play a major role in optimising processes and significantly reducing paperwork, administration and processing times. We are committed to providing innovative solutions to our customers and continue to explore ways to facilitate trade in Abu Dhabi and contribute towards its sustainable economic development plans.”
Launched in 2015, Maqta Gateway’s Single Window Platform offers complete digital solutions, simplifying shipping and freight forwarding procedures to digitally facilitate trade. The platform to date has facilitated 23 million transactions. Moreover, Maqta Gateway also ended 2019 by launching MARGO, enabling consumers importing personal goods from anywhere around the world through Khalifa Port or Abu Dhabi International Airport to have their goods cleared and delivered directly to their homes anywhere in the UAE, via online.
The new digital services support the Digital Month initiative, which was launched by Abu Dhabi Government, within the efforts exerted by the various government entities to enhance customer experience through innovative digital services and solutions.